Returns Policy

  1. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, you can return any product immediately or within 3 days by clicking the request to mail button on the website. In this case, you’ll send the product through courier. If your refund claim is valid, then you’ll enter into a refund process.
  2. The product must be unused, unworn, unwashed and without any flaws.
  3. The product must include the original tags or other accessories.
  4. The product must be returned in the original and undamaged manufacturer packaging / box. It must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s box.

Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Issuance of Refunds in term of Returns Products

If your product is eligible for a refund, you can choose your preferred refund method based on the table below.

Payment Method

Refund Option

Refund Time

Debit or Credit Card

Debit or Credit Card Payment Reversal

14 working days

Mobile Banking

Bank deposit(*T&C apply)/Mobile banking Payment Reversal

10 -12 working days

The time required to complete a refund depends on the refund method you have selected. The expected refund processing times are as follows:

Important Note: The Quick Points or Kidomen Points will be refund on your Kidomen account only.